Dialogue facilitation for individuals or teams
What is mediation
Mediation is a constructive conversation between people in conflict facilitated by a neutral third person, the Mediator, also known as the Dialogue Facilitator.
Mediation offers participants a way to cooperatively create solutions to workplace conflict and repair professional relationships.
Participants, not mediators, control the outcome of mediation. Mediators simply help them communicate their concerns and interests. Once people in conflict can begin to hear one another, they often develop mutually agreeable resolutions. If not, they have the option of concluding mediation at any time.
Mediation works best when it is voluntary, informal and confidential.
A successful mediation process provides participants a way to
Address conflict before it escalates into a crisis
Identify what’s going on with them and their environment that needs to be dealt with
Open the channels of communication to hear one another’s needs
Generate your own solutions
Build a satisfactory, custom tailored agreement that can weather setbacks
How it works
Start with a Chemistry Call to determine if we are a good match
Pre-meeting with each individual or team
Scheduled sessions at regular intervals
Determine steps to explore and experiments to try for building back the relationship
Include others in the team who interact with participants as it makes sense
Typically, between 2 and 6 sessions to work through the conflict
Participants agree on schedule
Individuals or teams who need a hand-up in resolving conflict and creating a working path forward.
Especially recommended to pairs or teams that find themselves at an impasse, on the verge of crisis or at the brink of losing or letting go a key team member.
Varies with needs, number of participants and complexity of situation.
Contact Susan Berg to explore. firstname.lastname@example.org or +1-267-625-1178