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Engaging Tension and Conflict


About the course

Support and skills to help you stop sweeping tensions and outright conflict under the rug and start working with it.  Meet differences head on and work through them to create productive, satisfying, and innovative workplaces.  Learn to address conflict in a way that matches your style and adapts to others’ needs.


By the end of this course, you will be able to

  • Create open and safe environments to express differences of opinion

  • Address conflict directly and work with it over time

  • Identify ways to work with your strengths and limitations around conflict resolution

  • Determine which situations require leadership attention and coaching

Most suitable for

Leaders at all levels, whether you lead people directly or are an individual contributor.


How it works

You engage in a flow of activities designed to toggle between learning and immediate application. We conduct the program over 7 weeks with 4 online facilitated sessions and application in-between.


Time investment

Expect to dedicate about 1-3 hours per week during each week of the course.  This includes regular work activities—with a twist towards heading off conflict—as well as reading, documentation and peer group coaching.  Total course hours: 16




Pre-work and preparation

3 live facilitated sessions

Between facilitated sessions


Small groups of maximum 16 people.

Open to all who want to dive in and learn how to work through conflict.We build groups with the just the right size to enrich personal attention, collaboration and feedback.


Financial Investment:


The Highline Practice  Courses Cancellation or Change of Enrollment Policy

The Highline Practice cancellation policy applies to all cancellations, transfers and
postponements of participation received 30 days or less prior to the commencement of the

All cancellations of participation (including substitutions/transfers/postponements) must be
confirmed in writing via email to 


If you wish to cancel or change your enrollment, the following cancellation
fee shall apply:

  • Before 30 days prior to the commencement of the course you will receive a full

      refund minus 10% administration fee

  • 30 days prior to the commencement of the course 25% of course fee

  • 29 - 8 days prior to the commencement of the course 50% of course fee

  • 7 days or less prior to the commencement of the course 100% of course fee

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